After ordering online, you will receive a confirmation email containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.

We send your goods via Fastway Couriers. Once we’ve handed to them we’ll update your account with a tracking number. You can access it by logging into your account here and checking your orders. We endeavour to deliver the goods as quickly as possible. In most cases, orders placed before midday Monday to Friday will be dispatched the same day. Please allow 1-3 business days for delivery to NZ urban areas and 4-5 business days for rural areas.

If you wish to query a delivery please contact us at hi@websterstea.co.nz