FAQ
Frequently Asked Questions
Shipping & Delivery
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Free shipping on orders $70 and over.
Otherwise flat rates apply:North Island: $6
South Island: $9
Rural: +$3.5 -
If the order is placed before 9am we will dispatch the same day.
Once dispatched please allow 3 working days for delivery. Add 3 working days for rural and South Island deliveries.
Please note, unforeseen shipping delays may affect delivery timeframes.
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Yes! You'll receive an email with a tracking link once your order is dispatched.
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Not at the moment, sorry. Just domestically within NZ. This may change in the future!
Returns & Refunds
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Yes, we offer full and partial refunds.
You can read our refund policy here
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30 days.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.